G3 will accept product exchanges within 45 days of the original purchase date. Less shipping charges (if applicable). The product MUST be in original condition and in the original packaging. For safety reasons, helmets are not eligible for return or exchange. Original order shipping charges, if applicable, are not refundable on correctly shipped orders.
G3 will only process exchanges for product that was directly purchased online from G3. If you purchased from a G3 dealer then you must contact them directly for their return/exchange procedures. You must be the original purchaser with a valid G3 order confirmation or G3 factory sales receipt. We only exchange returned product for another G3 product - we do not give refunds.
All returns must be accompanied by a RA (return authorization) number, which may be obtained by completing the form below. You must clearly mark this RA number on your returning parcel, and reference it on all email correspondence. Product mailed to G3 without an RA number will not be processed for a return/exchange or mailed back to you.
Sender is responsible for 100% of return shipping costs, including duties and customs. We recommend shipping signature required. G3 will not accept packages billed to G3 ("billed to receiver"). G3 will not pick up packages at a postal location due to unpaid duties or any other cause. G3 is not responsible for lost packages or returns abandoned at a postal location. Sender is responsible for ensuring returns arrive at G3.
G3 strongly recommends that you try fitting purchased skins on for size your skis before trimming and/or removing the plastic glue protector sheets. Once the plastic sheets has been removed the skins are no longer in original re-saleable condition. The same applies to skis - once they have been drilled/had bindings mounted/been skied on they are no longer in original condition and are not able to be returned.
RETURN CLAIM FORM