Please contact the G3 Authorized Dealer where the product was purchased (brick and mortar stores or online). If this is not possible, use our dealer locator to find your nearest Authorized G3 Dealer for service.

If you purchased your item directly from genuineguidegear.com, fill in the form below. G3 will determine qualification and send further instructions for claim processing. (*are required fields)

Your Name *

Are you a dealer? *

Yes - I'm a dealer!
No

Your Business name *

Your G3 business partner number

Please include when possible. This helps us to quickly find your account.

How many items are you submitting a claim for?

Where did the customer purchase this product? *

Where did you purchase this product? *

Please reach out to the store (online or retail) where you made your original purchase, as your first point of contact for this warranty. If you have already contacted the retailer/dealer or are unable to reach them, please continue with this warranty form and we will do our best to assist you.

Would you prefer replacement product or credit memo for this claim? *

Replacement Product
Credit Memo
No Preference

Your customer's name

Your Email Address *

Phone Number *

Address *

City *

Country *

Postal Code / Zipcode *

What product is this about? *

Bindings serial number

(ex. 4H16-05979)

Click here for help finding your serial number.

Bindings model *

Bindings model name *

Bindings problem area *

Bindings toe piece issues *

Bindings heel/turret piece issues *

Brake Issues *

Skins model name *

Plush type *

Climbing Skins serial number *

Climbing Skins problem area *

Plush Issues *

Glue Issues *

Tip Issues *

Tail Issues *

Ski model name *

Skis model name *

Skis serial number *

Skis problem area *

Skis issues *

Splitboard model name *

Splitboard serial number *

Splitboard problem area *

Splitboard issues *

Avalanche product name *

Probe issues *

Shovel issues *

Poles model name *

Poles issues *

Accessories product name *

Size (Write N/A if not applicable) *

Accessories issues *

Date of Purchase *

Proof of Purchase

Attach the receipt or order confirmation from the retailer/dealer.

G3 online order number

This is a 4-5 character number provided on your order confirmation email.

Photos of Affected Unit *

Please provide multiple photos of the damage. Must choose all images you want to upload at the same time.

Description of Damage / Notes *

Your Claim Has Been Sent

Our Customer Experience Team will be in touch as soon as possible. Please allow up to 5 days for our reply.

Have a great day!

Your Claim Has Been Sent

Our Customer Experience Team will be in touch as soon as possible. Please allow up to 5 days for our reply.

Have a great day!

Warranty Form

Your Claim Has Been Sent

Your Claim Has Been Sent

VIA Ski Poles